Cookie Policy
Last updated: 26 September 2026
The Short Version
MyHome sets one cookie, and it is there to keep you signed in. We use no advertising cookies and no cross-site tracking. Nobody buys space on MyHome to follow you around, and we do not build a profile of you to sell.
We do collect two kinds of anonymous information without asking first: counts of which pages are visited and of how many visitors reach each sign-up and checkout step, and reports when something breaks (details below). Neither sets a cookie. You can turn the counting off on this page or in Settings. Everything else we store on your device is either needed to run the service or a preference you set yourself, so there is no consent banner to click through.
Other Things We Store in Your Browser
Alongside that cookie we keep a few small values in your browser's local and session storage. These never leave your device — they are not sent to our servers with each request the way a cookie is — but they are still information stored on your machine, so we list them here in full.
| Name | What it is for | How long it lasts | Essential |
|---|---|---|---|
| user | Holds your name, email and plan for the signed-in session so the app can render without waiting on the server. | Until you sign out or clear your browser data | Yes |
| theme | Remembers whether you chose light, dark or system appearance. | Until you clear your browser data | No — a preference you set |
| myhome.docs.viewMode | Remembers whether you last viewed your documents as a grid or a list. | Until you clear your browser data | No — a preference you set |
| setupChecklistDismissed | Remembers that you dismissed the setup checklist, so it does not come back. | Until you clear your browser data | No — a preference you set |
| duoInviteBannerDismissed | Remembers that you dismissed the invite-your-partner banner. | Until you clear your browser data | No — a preference you set |
| hasVisitedDocuments | Records that you have opened your documents before, so first-time guidance is shown once. | Until you clear your browser data | No — a preference you set |
| myhome_session_started_at | The moment this tab was opened. Session storage. It is how we tell background work you started just now from work that finished while you were away, so you are not interrupted about a job you do not remember starting. | Until you close the tab | No — improves the experience |
| myhome_session_ocr_jobs | The document-processing jobs you started in this tab, so we can tell you when they finish. Session storage. | Until you close the tab | No — improves the experience |
| myhomedocs_ocr_toasted_ids | Which document-processing warnings you have already been shown, so the same one is not repeated. Session storage. | Until you close the tab | No — improves the experience |
| homemind:last-conversation:<your account id> | The id of the HomeMind conversation you were last in, so the chat panel can pick up where you left off after a reload. It holds the id only, never the messages. Removed when you sign out. | Until you sign out or clear your browser data | No — improves the experience |
| homemind:session-active:<your account id> | Notes that you have used HomeMind in this tab, so a reload resumes your conversation. Session storage. | Until you close the tab or sign out | No — improves the experience |
| myhome:coming-up-height:v1 | How tall your "Coming up" list was last time, so the page does not jump while it loads on a phone. | Until you clear your browser data | No — improves the experience |
| doc-viewer-state-<document id> | The page and zoom you were on in a document, so reopening it in the same tab returns you there. Session storage. | Until you close the tab | No — improves the experience |
| myhome:chunk-reload-at | The time the app last reloaded itself after an update, so it never reloads in a loop. Session storage. | Until you close the tab | Yes |
| myhome.rum.force | A debugging switch. MyHome never sets it. It exists only if someone turns it on by hand to check page-speed reporting. | Until you clear your browser data | No — never set by MyHome |
| mh-analytics-optout | Set when you turn off anonymous visit statistics, with the switch below or the opt-out link (?mh_analytics=off). Stops your visits being counted by Vercel Web Analytics, and your sign-up and checkout steps being counted on our own server. | Until you clear your browser data or turn the statistics back on | No — a preference you set |
| mh-install-prompt-dismissed | Remembers that you closed the suggestion to install MyHome on this device, so it does not come back. | Until you clear your browser data | No — a preference you set |
Counting Visits
We count visits with Vercel Web Analytics. It does not set a cookie: instead of an identifier in your browser, it records the page you looked at as a general pattern (not the specific document or link), the site that sent you here, your approximate country, and your device and browser type, plus the campaign tag in the address if you followed one of our own links.
We also count how many visitors reach each step of signing up and subscribing: opening the sign-up page, sending it, creating an account, and starting and completing checkout. These counts are kept on our own server, not by another company. Each step only adds one to a daily total for that step, the page pattern and the campaign tag if you followed one of our links. No cookie, account, IP address or device detail is recorded with it.
If you would rather your visits and steps were not counted, use the switch below. It stops counting from then on in this browser, and the choice is kept (as the mh-analytics-optout value listed above) until you clear your browser data. You can also turn it off or on with a link: open https://www.myhomedocs.co.uk/?mh_analytics=off once in this browser, or ?mh_analytics=on to switch counting back on.
Separately, the app reports how fast pages load and respond. Each report holds only a page pattern, a timing, whether you are on a phone or a computer, your connection type and your plan. It is sent without any cookie or stored identifier and is not tied to your account, so it uses nothing from the list above.
Error and Diagnostic Reporting
We use Sentry to tell us when something breaks. When the app hits an error it sends Sentry a report — the error, the page you were on and your account identifier — so we can find and fix it. That is all it does: Sentry sets no cookie, stores nothing in your browser, does not record your screen and does not time how pages load.
Where Your Data Sits
Your documents are stored encrypted at rest in the EU, in Scaleway's Paris region in France, and are handled under UK GDPR. When you use a MyHome AI feature, the text of the document concerned is sent to Anthropic in the United States to generate the answer. That transfer is covered by a data processing agreement, and Anthropic does not use it to train models.
Our privacy policy has the fuller picture of what we collect and why.
Changes and Contact
If we add a cookie or change what we store, we will update this page and the date at the top of it. If we ever need to set something that is not essential, we will ask you first.
Questions about any of this go to support@myhomedocs.co.uk.