Privacy Policy
Last updated: 13 October 2026
Who We Are
MyHome is a UK-based service that helps households keep track of important documents. This privacy policy explains how we handle personal data when you use our website and app.
What Information We Collect
We collect information you give us directly, such as your name, email address, and the documents you upload. We also collect limited technical data — like device type and browser — to keep the service running smoothly. When you create an account we also note how you found MyHome — the campaign tag in the web address you used, the site that sent you here, and the page you landed on — captured once at sign-up rather than tracked with a cookie.
How We Use Your Information
We use your information to provide the MyHome service, generate AI-powered insights on your documents, communicate with you about your account, and improve the product. We do not sell your personal data. If you mark a HomeMind answer as wrong, we may look at that answer and any correction you type in order to improve HomeMind.
Health and Medical Documents
Some documents you keep in MyHome may contain health information, such as a letter from your GP or hospital, a prescription, a dental or optician's bill, or a health insurance policy. Health information is a special category of personal data under UK GDPR, and we only process it with your explicit consent (Article 9(2)(a) UK GDPR). We ask for that consent once, before your first upload or your first use of an AI feature. With it, MyHome reads the text of your documents and sends it to Anthropic, our AI provider, to find dates and details and to answer your questions. We cannot tell whether a document contains health information until it has been read, so the consent covers every document you add. Consent is optional, but uploading and the AI features need it. Documents that reach your account by email before you have given consent are stored but not read until you do. You can withdraw consent at any time in Settings. Withdrawing stops any further reading or AI processing of your documents; it does not delete what has already been extracted, and you can delete documents or your account at any time.
How We Store and Protect Your Data
Documents and personal data are stored on secure cloud infrastructure with encryption in transit and at rest. Access is restricted to authorised personnel and to the automated systems required to deliver MyHome features. Your documents themselves are stored encrypted at rest in the EU, in Scaleway's Paris region in France. When you use a MyHome AI feature, the text of the document concerned is sent to Anthropic in the United States to generate the answer. That transfer is covered by a data processing agreement, and Anthropic does not use it to train models.
How Long We Keep HomeMind Conversations
HomeMind conversations (your questions and its answers) are deleted 12 months after the conversation was last used.
Your Rights
Under UK GDPR you have rights to access, correct, delete, or export your personal data, and to object to certain processing. You can exercise these rights at any time by contacting us.
Third-Party Services
MyHome uses a small set of trusted providers to deliver the service: Railway and Vercel for hosting and cookieless visit counting, Scaleway for encrypted document storage (Paris, France), Anthropic for AI processing (United States, under a data processing agreement, never used to train models), Mailgun for email delivery, Stripe for payments, Google for sign-in and key management, Sentry for error monitoring, and Google Cloud Storage for marketing assets only — never your documents. These providers only access data as needed to deliver their service and are bound by their own privacy commitments.
Changes to This Policy
We may update this policy from time to time. When we make material changes we will update the “Last updated” date above and, where appropriate, notify you directly.
Contact Us
If you have any questions about this policy or how we handle your data, please contact us at support@myhomedocs.co.uk.